Summary:
IT Manager Sintersud will ensure IT operations run smoothly and achieve IT budget targets for Hyperion Sintersud location. Able to perform efficiently in a high-pressure environment and demonstrate excellent problem-solving and decision-making skills. Have a good working relationship with local leadership, Global IT organization., key business stakeholders and end users in Sintersud Site.
Essential Duties and Responsibilities:
Specific responsibilities include, but are not limited to, the following:
-Support Global IT Services within Hyperion focus by: Operating within the core values and operating principals of the organization, provides real-time technical support and analysis for internal and external business users.
-Ensuring the smooth running of the IT operations in the field, including user support, IT systems, domain services, communications, and connectivity.
-Proactively works with all roles on the team to provide support as needed to ensure timely resolution of issues.
-Solves complex problems; takes broad perspective to identify potential solutions
-Maintains a high level of knowledge and expertise relative to products, systems, programs, and business processes
-• Identifying and addressing user problems, performs follow-up with users to guide and implement recommended solutions.
-• Managing crisis situations
, which may involve complex technical hardware or software problems.
Qualifications:
Education and/or Work Experience:
-Degree preferred in a computer systems related field
-Computer related certifications such as A+, MCP, or similar a plus.
-Degree in a relevant field or who has gained equivalent knowledge from previous experience within the fields of IT Support.
-Previous work with IT service delivery, preferably in a global service desk setting, is considered an advantage
-Travel may be required at times to remote offices
-Ability to be on call and work weekends when necessary
Technical Skills:
-Excellent written and verbal communication of technical concepts.
-Personality characterized by strong analytical and organizational skills and the ability to work with multiple tasks towards an agreed target.
-Ability to work effectively as part of a team.
-Maintain knowledge on current and new applicable technologies.
-Advanced knowledge of Windows PC/Server operating systems.
-Ability to install, maintain, upgrade, and troubleshoot hardware workstations, peripherals, printers, scanners, copiers, iPhones, and iPads.
-Ability to lift PC's, Server's etc. as necessary
-Ability to work with technical and non-technical users
-Ability to install, maintain and troubleshoot industrial IT equipment.
-Experience with Italian Industry 4.0 audits is preferred.
-Knowledge of Microsoft Active Directory, Office 365, OneDrive, SharePoint preferred.
-Knowledge of M3, SQL Server is preferred.
-Knowledge of Antivirus support, backup and recovery is preferred.
